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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up window will show up. It includes elaborate info about all the actions that you can perform on that particular page. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of educational video clips describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, take a glance at our comprehensive Frequently Asked Questions database, which includes questions asked by real clients and provides real solutions. We periodically update our FAQ section with new questions & answers in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can get in touch with our fantastic team of client support engineers available 24-7-365 and ready to assist you with any problem. Each trouble ticket you submit will be replied to within one hour (the average support ticket response time being about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 317993

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com